Reference translation. The Russian text is binding: read the Russian version of this page.
Contacts and details
Version 1.0 · effective 2 September 2026
The services are provided by an individual entrepreneur. Below is how to get in touch, with the response times.
1.How to get in touch
Write to support@impmarket.com - this is the main channel: questions, claims and requests concerning personal data all go here.
A quick question is easier to ask on Telegram: @impSuppBot. We reply there during the same hours as by email. Please still send a claim or a request concerning personal data by email: they have a response period set by law, and it has to be counted from a sending that is kept by both parties.
If your question is about a specific rental, it is quicker to write directly in its card in your account area: it is immediately clear which order you mean.
2.When we reply
Requests are handled from 10:00 to 18:00 Moscow time, on weekdays. A message that arrives at a weekend or at night will be taken up on the next working day.
The service itself works around the clock: you can place a rental, enter a console code and extend the period at any time - no staff involvement is needed for that.